Welcome to The Foam Shop | 01473 624034

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Customer Service

The Foam Shop Customer Service
  • Shipping & Delivery
  • Privacy & Security
  • Ordering
  • Returns

 

Shipping & Delivery

We aim to get most orders dispatched and to our customers within 7 days, however please allow up to 21 days for large quantities, cushions fitted with covers and mattresses. The postage and packaging price is £7.95 on all orders no matter the size or quantities. The majority of stock sundry items are dispatched the same day as the order is recieved as long as the orders are submitted before 2pm. Please allow a working tolerance level of +/- 0.25". The foam sheets do go up in half inch increments and orders will match as closely as possible to individual sizes.

If you have any specific deadline or delivery instructions, please advise us of them via email when ordering.

All of our orders are individually checked before dispatch.

Privacy & Security

At FoamShop.co.uk we believe that your interaction with us should result in extraordinary and lasting experiences. For that to happen, it’s important to establish and maintain your trust.

When we ask for personal information for any reason on this website, we will provide a link to this policy statement. Ensuring that you understand how personal information is obtained and used is important to us. The following is an overview of some of the means by which we may obtain customer information:

  • Online transactions, surveys and email
  • Telephone, mail and FoamShop.co.uk store transactions

This policy may be revised from time to time. We will post all changes on this website. This policy is specific to FoamShop.co.uk in the UK., and applies to information you submit online as well as through other channels. This policy is here for your convenience and is not intended to create a binding obligation. Should you have any questions, please contact us at 0800 521 641, click here to send us email or send a letter to...

The Foam Shop
2 Montana Rd
Kesgrave
Ipswich
IP5 1ER

Ordering

Our online ordering system enables you to pay for your items safely and securely by credit card, debit card or paypal. As all of our items are made to measure, to your specific requirements you card will be debited on receipt of your order.

Simply click the Add to Cart button found on every product page. You may continue to add items to your basket until your order is complete. Click the checkout button and enter your shipping and billing address. (Please note, the billing address must match the address where your credit card statement is sent.) Click the Continue button to choose your Shipping and Payment Methods. Review your order, then click the Place Order button to complete the order.

Please note that prices on our website may differ to what you will get in our shop due to extra administration, shipping and other differences.

Returns

Due to hygiene and our customers not appreciating second hand goods, we do not exchange or refund items, with the exception that the goods are in-fact defective.